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Are You Telling a Story––or an Anecdote?

By |Categories: Communication, Leadership, Miscellaneous, Personal Development & Success, Sales & Marketing|Tags: , , , , , , , , , |

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn to tell a great story. Here’s why. Stories make things stick. Professional speakers, CEOs, entertainers, trainers, and leaders have learned that data, marketing messages, instructions, procedures, or just [...]

Cybersecurity: So Much Time, So Little Progress

By |Categories: Communication, Customer Service, Leadership, Miscellaneous|Tags: , , , , , , |

As I read of the latest cyberattack, the worst in history, involving hospitals, shipping systems, and corporations in more than 150 countries, I see much hand-wringing. But the first thing that comes to my mind is the old mantra: “Fool me once, shame on you. Fool me twice, shame on me.” That’s not to play [...]

What Great Leaders Learn About Communication From Moms

By |Categories: Communication, Leadership|Tags: , , , , , , |

As people celebrate their mothers this week, most expressions of love and gratitude will be about family, sacrifice, and serving. Yet leaders also owe a great deal of respect to their moms for their model of how communication works in the marketplace. For parallels, consider these lessons learned at your mom’s knee: Good Moms and [...]

Should You Just Do It or Delegate It? Neither!

By |Categories: Communication, Leadership, Productivity & Life Balance|Tags: , , , , |

“Can you deliver your proposal on the 20th to a group of our executives?” “That’ll work,” I confirmed. Never mind that I was booked solid right up until the delivery date. So I called in a newly hired VP to ask him to prepare the proposal for this hot new prospect and accompany me to [...]

How to Speak Up & Find Your Voice As a Leader

By |Categories: Communication, Leadership, Personal Development & Success|Tags: , , , , , , , , |

Chances are that as children, Donald Trump, Hillary Clinton, and Barack Obama watched and admired a parent or another close relative speak their mind and take charge of difficult situations. The inclination to speak out on issues and the ability to influence others to act involves the will and the skill. You can increase both [...]

Are You a Leader With a Vague Vision?

By |Categories: Communication, Leadership, Personal Development & Success|Tags: , , , , , , , |

The epithet “all flash and no dash” can be devastating to a leader’s career. When a leader has been highly successful as an individual contributor, he or she is often baffled about why their team has difficulty delivering results. Eventually the whole organization suffers because great employees leave weak leaders. Their exit means costs to [...]