Communication

/Communication

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond, “No, I don’t get it.” Instead, they nod, smile, and remain silent, thinking they’ll figure it out later. Some do; some don’t. The best leaders know that the burden to be understood [...]

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues that show up routinely in the workplace: at management and sales meetings, at industry conferences, and during all-hands employee meetings. What do these venues have in common? Frequent programming that features “interviews.” Moderators hosting a panel [...]

8 Ways to Improve the ROI of Staff Meetings

Ray, our COO many years ago, used to start meetings with 10-15 minutes of chit-chat. While his intention was to promote socializing, the effect was late-arrivers, difficulty in focusing at the start of serious discussion, and low energy throughout the rest of the meeting. I’ve sat through meetings in which attendees fidgeted with their devices, [...]

MORE on How to Handle Hostile Questions—Part 2

Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive officer. If fumbled badly in a highly visible setting, these questions can stall or end your career. I’ve seen it happen. Last week’s blog presented two techniques for responding to these tough questions. Here [...]

How to Handle a Hostile Question With Poise—Part 1

Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a hostile question can make or break your credibility for everything else you have to say. Once, when a newspaper reporter called me, he opened with this line: “I’m calling [...]