Customer Service

10 Bad Business Communication Habits That Ruin Relationships

Few people admit to bad communication habits—much less habits that can cost them a job or a contract. Yet, we all see some of the following habits in people we interact with in the workplace on a daily basis. A few reminders can cut your risks that these habits don’t creep into your own business [...]

2018-02-13T06:45:47+00:00 By |0 Comments

Do You Hear the Shocking Sound of Silence From Customers?

Some silences can be more painful than others: The thank-you note that never arrives. The dinner invitation that goes unanswered. The job interview request that’s never returned. The re-order that fails to come through. Paul Simon’s famous “The Sounds of Silence” always puts me in a melancholy mood—seeing a world of bleakness, where people fail [...]

2018-01-31T08:07:16+00:00 By |Comments Off on Do You Hear the Shocking Sound of Silence From Customers?

10 Traits That Make You More Likable

You’ve heard it said that people do business with people they like. But they also believe people they like, help people they like, hire people they like, promote people they like, get on committees with people they like, vote for people they like. Few would argue that likability is a good thing. If you’d like [...]

2018-02-12T22:31:37+00:00 By |Comments Off on 10 Traits That Make You More Likable

How to Handle a Hostile Question With Poise—Part 1

Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a hostile question can make or break your credibility for everything else you have to say. Once, when a newspaper reporter called me, he opened with this line: “I’m calling [...]

2018-01-31T08:30:38+00:00 By |Comments Off on How to Handle a Hostile Question With Poise—Part 1

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need to wait because you know what needs to be a priority: getting that report out to the client by noon to include in his afternoon presentation. You promised. Your [...]

2018-01-31T08:56:46+00:00 By |Comments Off on The Pet Peeve That Zaps Productivity and Sours Attitudes