Miscellaneous

/Miscellaneous

3 Interview Questions to Hire the Best Candidates

In the early days, I definitely made my share of bad hires: The employee who stole equipment. The salesperson who never made a sale. The woman who continually fell asleep at her desk and did her personal errands including her daughter’s wedding planning while out of the office on company business. In the beginning I [...]

Are You Telling a Story––or an Anecdote?

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn to tell a great story. Here’s why. Stories make things stick. Professional speakers, CEOs, entertainers, trainers, and leaders have learned that data, marketing messages, instructions, procedures, or just [...]

Cybersecurity: So Much Time, So Little Progress

As I read of the latest cyberattack, the worst in history, involving hospitals, shipping systems, and corporations in more than 150 countries, I see much hand-wringing. But the first thing that comes to my mind is the old mantra: “Fool me once, shame on you. Fool me twice, shame on me.” That’s not to play [...]

How to Handle a Know-It-All

Know-it-alls walk the halls at every level—from the basement to the executive floor. It’s not their title or expertise that’s the problem. Most everyone welcomes helpful information or experience when solving a problem or seeking innovative ideas. The know-it-all label comes from a person’s communication style and attitude—that is, the manner in which their expertise [...]

Senate Confirmation Hearings: Why Otherwise Smart People “Think Like That”!

Ever ask yourself how an otherwise intelligent friend or coworker could “think like that”? Or “vote like that”? Or “twist things like that”?  Do you ever wonder if they are intentionally taking things out of context, attempting to deceive others as they pass on information, or are simply misinformed themselves? Politics and the Senate confirmation [...]

10 Communication Productivity Tips for the New Year

Communication shouldn’t be that difficult. After all, you do it almost every waking hour. If you’re not on social media, you’re on the phone. If you’re not on the phone, you’re texting. If you’re not texting, you’re emailing . If you’re not emailing, you’re writing a proposal. But something that we do so frequently can [...]