Miscellaneous

/Miscellaneous

MORE on How to Handle Hostile Questions—Part 2

Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive officer. If fumbled badly in a highly visible setting, these questions can stall or end your career. I’ve seen it happen. Last week’s blog presented two techniques for responding to these tough questions. Here [...]

Start an Elevator Conversation; Forget the Elevator Speech

The elevator speech is dead. That was my pronouncement in last week’s blog. The reasons: Elevator speeches are too vague, too canned, too boring. Hearing an elevator speech, people feel that you’ve tossed them “bait.” They resist “being hooked.” They push back just like you resist the salesperson who approaches you as you walk in [...]

Why the Elevator Speech Is Dead—And What to Do Instead

Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to your elevator “speech.” How often do you hear a TV anchor say to a guest, “I’ve just 10 seconds left; give me your reaction to X.” Impatience has quashed [...]

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need to wait because you know what needs to be a priority: getting that report out to the client by noon to include in his afternoon presentation. You promised. Your [...]

10 Tiny Things That Create Big First Impressions

Whether it takes 7 seconds or 17 minutes to make a first impression, people always seem astonished at what idiosyncrasy causes the gut reaction. That reaction may be positive or negative, but it pays to know how others perceive you. After more than 30 years of personal coaching and studying the topics of interpersonal skills, [...]

How to Skip Small Talk and Get to Know Someone

Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I went out to meet someone at a coffee shop about midnight. Just thought I’d answer your earlier text as I walked home.” “Out to meet someone after [...]