accountability

/Tag:accountability

Confessions of a Demanding Boss: How to Manage Them

I don’t yell, rant, curse, pitch fits, or get in your face when things go wrong.  But as the owner of a training company, I probably would have labeled myself a demanding boss. You may work for a demanding boss as well—one who’s driving you nuts! Recognize these habits? Emails to your inbox at all [...]

Start the Year Strong with 3 Sound Practices for Growth

Starting a new year typically brings excitement about new plans and strategies. But never forget that solid growth springs from a sturdy platform of fundamental business practices. [Tweet "Solid growth springs from a sturdy platform of fundamental business practices."] Make Accountability More Visible and Less Comfortable No doubt about it, accountability is great—whether it’s built [...]

Presidential Debates: What the American People DON’T Want

Have you ever counted how many times politicians utter the cliché “What the American people want is …” followed by their opinion on some issue?  I’ve not actually counted the phrase myself in any two-hour debate, but my summary answer: Too many.  I’m guessing that none of the debaters has actually surveyed the entire population [...]

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service snafus with friends and colleagues, we’ve discovered that these happenings are all too common for the construction industry. Reflecting on our experiences and hearing the tales of woe from others, [...]

The Payoff for Apologies—And the Penalties for Their Absence

The father with his kids in tow yelled a couple of obscenities at the gate agent. “Why won’t you just open that door and let us on that plane! It’s sitting right there. I can see it!” “I can’t do that.” “Why not? The other agent on your late plane said they’d call ahead. We [...]