Booher Research

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Confessions of a Demanding Boss: How to Manage Them

I don’t yell, rant, curse, pitch fits, or get in your face when things go wrong.  But as the owner of a training company, I probably would have labeled myself a demanding boss. You may work for a demanding boss as well—one who’s driving you nuts! Recognize these habits? Emails to your inbox at all [...]

Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat patients like their equipment, and speakers who sound like robots rather than people. So I’m thrilled to commend those professionals who exceed expectations for excellent communication in delivering customer service. My hat’s off to the USAA [...]