Booher Research

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Are You a Leader With a Vague Vision?

The epithet “all flash and no dash” can be devastating to a leader’s career. When a leader has been highly successful as an individual contributor, he or she is often baffled about why their team has difficulty delivering results. Eventually the whole organization suffers because great employees leave weak leaders. Their exit means costs to [...]

Collaborator, Coauthor, or Ghostwriter? How to Decide Which You Need

Early in my career, I collaborated with CEO Jim on his business book. After I’d completed the first draft and he reviewed it, we sat together to discuss a few revisions. Primarily, he wavered over whether to include this or that anecdote collected from an interview with a client or staff member. His wife didn’t [...]

Confessions of a Demanding Boss: How to Manage Them

I don’t yell, rant, curse, pitch fits, or get in your face when things go wrong.  But as the owner of a training company, I probably would have labeled myself a demanding boss. You may work for a demanding boss as well—one who’s driving you nuts! Recognize these habits? Emails to your inbox at all [...]

Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat patients like their equipment, and speakers who sound like robots rather than people. So I’m thrilled to commend those professionals who exceed expectations for excellent communication in delivering customer service. My hat’s off to the USAA [...]