effective communication

/Tag:effective communication

Start an Elevator Conversation; Forget the Elevator Speech

The elevator speech is dead. That was my pronouncement in last week’s blog. The reasons: Elevator speeches are too vague, too canned, too boring. Hearing an elevator speech, people feel that you’ve tossed them “bait.” They resist “being hooked.” They push back just like you resist the salesperson who approaches you as you walk in [...]

How to Skip Small Talk and Get to Know Someone

Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I went out to meet someone at a coffee shop about midnight. Just thought I’d answer your earlier text as I walked home.” “Out to meet someone after [...]

5 Communication Practices Touted As Effective—That Really Aren’t

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of interpretations. How to build the better app? Fee versus free, with imbedded links. So when it comes to communication, the same is true. What you’ve always heard as conventional wisdom may not be “best practice” after [...]

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions. Some challenging, some trivial. But all responses leave an impression: As a leader, you know that people either trust you for the truth—or think less of you than before they asked. What makes the [...]

Communicate Like a Leader: 3 Strategies to Connect

When my client Mitch visited our office, he had both good news and bad news. “Let me give you the good news first. . . . A couple of partners and I just bought a small telecom at a great price—basically a spin-off of the entire division I used to manage.” “That’s great news.” I [...]

Are You Telling a Story––or an Anecdote?

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn to tell a great story. Here’s why. Stories make things stick. Professional speakers, CEOs, entertainers, trainers, and leaders have learned that data, marketing messages, instructions, procedures, or just [...]