effective communication

/Tag:effective communication

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions. Some challenging, some trivial. But all responses leave an impression: As a leader, you know that people either trust you for the truth—or think less of you than before they asked. What makes the [...]

Communicate Like a Leader: 3 Strategies to Connect

When my client Mitch visited our office, he had both good news and bad news. “Let me give you the good news first. . . . A couple of partners and I just bought a small telecom at a great price—basically a spin-off of the entire division I used to manage.” “That’s great news.” I [...]

Are You Telling a Story––or an Anecdote?

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn to tell a great story. Here’s why. Stories make things stick. Professional speakers, CEOs, entertainers, trainers, and leaders have learned that data, marketing messages, instructions, procedures, or just [...]

Are You a Leader With a Vague Vision?

The epithet “all flash and no dash” can be devastating to a leader’s career. When a leader has been highly successful as an individual contributor, he or she is often baffled about why their team has difficulty delivering results. Eventually the whole organization suffers because great employees leave weak leaders. Their exit means costs to [...]

7 Habits of Effective Communicators

No one masters communication completely. The topic, like world cultures, keeps growing as new technology and new thought leaders emerge. I’ve never met anyone who claimed to be a lousy communicator. Most people think they communicate well. Yet, given the current political unrest, racial tensions, international conflicts, and divorce rate, how could that be? How [...]