leadership

/Tag:leadership

How to Control Dominators in Meetings

Meetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why not simply let the passive meeting participants fade into the woodwork and let the dominators take over the game board? Several reasons: Dominators monopolize and prevent other ideas and solutions from surfacing. Dominators often [...]

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond, “No, I don’t get it.” Instead, they nod, smile, and remain silent, thinking they’ll figure it out later. Some do; some don’t. The best leaders know that the burden to be understood [...]

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues that show up routinely in the workplace: at management and sales meetings, at industry conferences, and during all-hands employee meetings. What do these venues have in common? Frequent programming that features “interviews.” Moderators hosting a panel [...]

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need to wait because you know what needs to be a priority: getting that report out to the client by noon to include in his afternoon presentation. You promised. Your [...]

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions. Some challenging, some trivial. But all responses leave an impression: As a leader, you know that people either trust you for the truth—or think less of you than before they asked. What makes the [...]

How Real Leaders Inspire, Build Culture, Stay Happy, Make Money

Given a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and philosophies, but those astute observations that slap you upside the head and make you think: “Hmmm. That’s squares with my experience. I’ll tuck that away for future [...]